Return & Refund Policy

 

At EG Service, customer satisfaction is our priority. We strive to provide high-quality products and services. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

You may request a return if:

• The item was received damaged or defective.

• You received the wrong product.

• The product is unused, in its original condition, and in its original packaging.

• The return request is made within 7 days of receiving your order.

Returns requested after the eligible return period may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or damaged products (unless damaged upon delivery).

• Products damaged due to misuse or improper handling.

• Customized or personalized products.

• Digital products, downloadable content, or software (if applicable).

• Gift cards or promotional items.

3. Return Process

To initiate a return:

1. Contact our customer support team with your order number and the reason for the return.

2. Include photos if the item is damaged or incorrect.

3. Wait for return authorization before shipping the item back.

4. Securely package the product and send it to the address provided by our support team.

Returns sent without prior approval may not be accepted.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved:

• Refunds will be processed to the original payment method.

• Processing may take 5–10 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

5. Exchanges

We will gladly exchange products that are:

• Defective.

• Damaged during shipping.

• Incorrectly delivered.

Exchange requests must be submitted within 7 days of delivery.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include clear photos of:

• The product.

• The packaging.

• The shipping label.

We will resolve the issue as quickly as possible.

7. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our mistake.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

8. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact our customer support team.