Privacy Policy

1. Introduction

EG SERVICES (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.egservices.com] (the “Site”) or engage our digital services, including web development, app development, and related services (the “Services”).

By using our Site or Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

a) Information You Provide Directly

Contact details: Name, email address, phone number, company name, submitted through contact forms, inquiries, or proposals.
Project information: Business requirements, content, credentials, files, or assets you share with us to complete a project.
Payment information: Billing details processed through third-party payment gateways (we do not directly store full card details).

b) Information Collected Automatically

Usage data: IP address, browser type, device type, pages visited, time spent on the Site, and referral source.
Cookies and tracking technologies: We may use cookies, web beacons, or similar technologies to enhance your browsing experience and analyze Site traffic (see Section 6 below).

c) Information from Third Parties

We may receive information about you from third-party platforms (e.g., social media, analytics providers, or app stores) if you interact with our Services through those platforms.

3. How We Use Your Information

We use the collected information to:

Respond to inquiries and provide quotations
Deliver, manage, and improve our Services
Process payments and manage invoicing
Communicate project updates, timelines, and support
Send marketing communications (only with your consent, where required)
Improve our Site’s functionality and user experience
Comply with legal obligations and enforce our Terms and Conditions
Detect, prevent, and address fraud, security, or technical issues

4. Legal Basis for Processing (Where Applicable)

Where data protection laws such as the GDPR apply, we process your personal data based on:

Your consent
Performance of a contract (e.g., delivering a project you’ve hired us for)
Compliance with a legal obligation
Our legitimate business interests (e.g., improving our Services), provided these do not override your rights

5. How We Share Your Information

We do not sell your personal information. We may share your data with:

Service providers: Hosting providers, payment processors, analytics tools, and other vendors who assist in delivering our Services, bound by confidentiality obligations.
Legal authorities: If required by law, regulation, legal process, or governmental request.
Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With your consent: For any other purpose disclosed to you at the time of collection.

6. Cookies and Tracking Technologies

Our Site may use cookies to:

Remember your preferences
Analyze Site traffic and usage patterns (e.g., via Google Analytics)
Improve overall user experience

You can control or disable cookies through your browser settings; however, this may affect certain features of the Site.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, complete active projects, comply with legal obligations, resolve disputes, and enforce our agreements. Project files and credentials may be deleted or archived after project completion unless otherwise agreed.

8. Data Security

We implement reasonable technical and organizational measures (such as encryption, access controls, and secure servers) to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Object to or restrict certain processing
Withdraw consent at any time (where processing is based on consent)
Request data portability

To exercise these rights, please contact us using the details in Section 12.

10. Third-Party Links

Our Site may contain links to third-party websites or services (e.g., social media, app stores). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies separately.

11. Children’s Privacy

Our Site and Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

12. International Data Transfers

If you are accessing our Site or Services from outside, please be aware that your information may be transferred to, stored, and processed in or other countries where our servers or service providers are located, which may have different data protection laws than your jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us